To reiceve a more accurate shipping quote for pool kits it is best to create an account with us. Our above ground pools and inground pools are shipped by 18 wheel truck. Phone numbers required for delivery of pools. We will need two phone number from you to deliver your new pool to you. Your numbers will only be used by PBPOOLS and the shipping company to contact you about shipping or other matters only involving your purchase. It is suggested that you have at least 3 people to help you unload your pool kit from the trucking company. All shipments are scheduled for residential delivery; however we will not pay for, be responsible for or reimburse for any additional residential delivery fees in which a truck with a lift gate is or has been requested by the receiver. Shipments which arrive by common carrier are to be unloaded by the receiver. (Concerning Pool Shipments: It is possible to remove any banding or securing measures from the shipment and unload the components one at a time.) WE RECOMMEND NOT SCHEDULING any installation or assembly of the purchased product until the shipment has been inspected and/or the order fully and completely received in good condition.

All other items will be shipped UPS. You can recieve a quote for UPS shipping by using our shipping estimator. You do not have to create an account for accurate UPS shipping charges.

MISSING AND-DAMAGED ITEMS

Custom and Large Items

Custom and Large Items: with shipping included cannot be returned. Cancellations on orders are charged a 30% restocking. All special/custom ordered have a 30% fee. PBPools will have the Manufacturer quickly and correctly fix or replace the item or items that are defective.

Warranty

PBPools does not sell any used or refurbished products. All products are new and come with a full manufacturer warranty. In the unlikely event you feel you have a defective product; please refer to the warranty information packaged with your product. Feel free to contact us by email if you require assistance. If the warranty involves shipping to the manufacturer for repair, the purchaser is responsible for all shipping costs.

PBPools does not express or imply any warranty. All warranties are through the manufacturer. PBPools expressly disclaims liability for any injury, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective, and that obligation is limited.

Cancellations

Returns

Returns of non-defective (unused and un-installed) merchandise to PBPools are permitted within 30 days of invoice date with prior approval.

Returns to PBPools must be made within 30 days of the invoice date. Please email us to obtain a return form and return approval number prior to ALL returns. All returns MUST be accompanied by a return form and return approval number. Items returned without a return form and return approval number will be refused. Return approval numbers are item specific and are only good for the item they were issued to. The returned item must match the item authorized for return. Returned merchandise must be in the original box and in re-sellable condition and include all literature, warranty cards etc.

Buyer is responsible for all shipping costs. A restocking fee of 30% will be applied on all returned orders. Special order products may only be returned if damage occurs during shipping. Special orders can not be returned for refund. They can only be replaced. PBPools will credit buyer's account for the full amount of the returned item less all applicable charges. Please allow 2-4 weeks for refunds to be processed and credited to your account.

All returns must be sent via UPS or Federal Express. We suggest you insure your returns. PBPools is not responsible for returns that are lost or damaged in shipment.

At PBPools we pride ourselves in providing the highest quality pool supplies at the lowest possible prices. We however reserve the right to refuse service to anyone. Possession of printed material downloaded from our website does not constitute a binding agreement. Customers are frequently notified prior to completing their order to confirm information and correct pricing errors such as sales tax omissions for California shipment destinations.