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Shipping & Returns

MISSING AND-DAMAGED ITEMS

INGROUND SWIMMING POOL & ABOVE GROUND POOLS MISSING AND-DAMAGED ITEMS: Report any missing and/or damaged items before the shipper leaves. All damaged items must have a return authorization number before they can be returned. If you see damage to an item show the truck driver before they leave. If you notice the damage after they leave take picture of the damage and e-mail to us. PBPools LLC is not responsible for damages caused by the shipping company.


Custom and Large Items: with shipping included cannot be returned. Cancellations on orders are charged a 30% restocking. All special/custom ordered have a 30% fee. PBPools LLC will have the Manufacturer quickly and correctly fix or replace the item or items that are defective.


PBPools LLC does not sell any used or refurbished products. All products are new and come with a full manufacturer warranty. In the unlikely event you feel you have a defective product; please refer to the warranty information packaged with your product. Feel free to contact us by email if you require assistance. If the warranty involves shipping to the manufacturer for repair, the purchaser is responsible for all shipping costs.


PBPools LLC does not express or imply any warranty. All warranties are through the manufacturer. PBPools LLC expressly disclaims liability for any injury, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective, and that obligation is limited.

 

Once PBPools LLC ships an order it can not be canceled. We incur shipping costs after pickup which the buyer is responsible for. There are no exceptions. To avoid charges it is the buyer's responsibility to contact PBPools LLC immediately following mistakes made during checkout. All cancellation requests MUST be sent to cancellations@PBPools LLC.com. We can not guarantee cancellations sent to our general mailbox.

Returns

Returns of non-defective (unused and un-installed) merchandise to PBPools LLC are permitted within 30 days of invoice date with prior approval.

Returns to PBPools LLC must be made within 30 days of the invoice date. Please email us to obtain a return form and return approval number prior to ALL returns. All returns MUST be accompanied by a return form and return approval number. Items returned without a return form and return approval number will be refused. Return approval numbers are item specific and are only good for the item they were issued to. The returned item must match the item authorized for return. Returned merchandise must be in the original box and in re-sellable condition and include all literature, warranty cards etc.


Buyer is responsible for all shipping costs. A restocking fee of 30% will be applied on all returned orders. Special order products may only be returned if damage occurs during shipping. Special orders can not be returned for refund. They can only be replaced. PBPools LLC will credit buyer's account for the full amount of the returned item less all applicable charges. Please allow 2-4 weeks for refunds to be processed and credited to your account.


All returns must be sent via UPS or Federal Express. We suggest you insure your returns. PBPools LLC is not responsible for returns that are lost or damaged in shipment.


At PBPools LLC we pride ourselves in providing the highest quality pool supplies at the lowest possible prices. We however reserve the right to refuse service to anyone. Possession of printed material downloaded from our website does not constitute a binding agreement. Customers are frequently notified prior to completing their order to confirm information and correct pricing errors such as sales tax omissions for other shipment destinations.

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