Privacy & Cookie Policy

Our Policy

The customer MUST check for shipping damage before the truck driver leaves. If damage is found have the truck driver note it on the BOL and have the driver sign it. After damage is found take a picture of damage and bol and send to us.  During inventory it is important to verify all items and quantity of items listed on the packing slip. Any missing items should be declared before the shipper leaves. If the customer fails to conduct a complete inventory of all items, then the customer will be responsible to purchase any items that were missing. The customer must complete inventory of the pool kit and notify us within 2 days of any shorted items.

PBPools LLC recognizes that the growth of online services has created additional privacy concerns, particularly for consumers. Online privacy concerns focus on the protection of "customer identifiable" information which an individual or other customer reasonably expects to be kept private.While browsing this website, we do not collect any personally identifiable information from you. We employ cookies (when you have enabled them), to enhance your online experience with us, and for no other reason. Cookies are set to expire at the end of your session.

As the term suggests, "customer identifiable" information is information which can be associated with a specific individual or entity, including, for example, a customers name, address, or telephone number, e-mail address, and information about online activities that are directly linked to them. It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, our company might collect name, address, e-mail, and telephone information in order to find a dealer close to your location. PBPools LLC established the following Online Privacy Policy to protect customer identifiable information. This policy covers PB Pools and applies to all customer identifiable information that PBPools LLC obtains when a customer registers for or uses our online dealer locator or quote generation service.

PB Pools protects online customer information as follows:

Disclosure: PBPools LLC will not sell, trade, or disclose to third parties other than the customers appropriate local dealer any customer identifiable information derived from the registration or use of the dealer locator or quote service -- including customer names and addresses -- without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When PBPools LLC uses other agents, contractors or companies to perform services on its behalf, PBPools LLC will ensure that the company protects your customer identifiable information consistent with this Policy.

Collection and Use: PBPools LLC will collect and use customer identifiable information for locating the appropriate Pinnacle pool dealer, to generate a quote for Do-it-yourself kit pricing, or to create and inform you of products and services that better meet your needs. This means that PBPools LLC may use your customer identifiable information, in conjunction with information available from other sources, to market new services that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.

SECURITY - TRANSMISSION AND STORAGE OF ORDER DATA INCLUDING CREDIT CARD INFORMATION: When you place an order with us, your data is sent to us in an encrypted form using state of the art encryption techniques utilizing the highest encryption standards available. We do not store your credit card data on the internet server after your order has been processed. It is stored on our local computer which employs strict security measures.

NEWSLETTER SUBSCRIPTIONS: Unless you opt-in to receive our newsletter, our only correspondence with you via email will be in regard to notifying you of your order status. Newsletter subscriptions are not automatic - the default is set to "do not send" when you sign up or place an order. Our double-opt-in sign up process makes it impossible for anyone to receive our newsletter without purposely requesting it. When we send out newsletters, there will always be a link to quickly opt-out, which will be instantly recorded and honored.

OUR PLEDGE TO YOU: We pledge to never rent, sell, or distribute your information to any third party for any reason, except where in the course of processing your order it is necessary to furnish information so that we may complete your order or service your account.The information we may share pursuant to the above statement is limited to name, address, phone number, and specific order information.If you have any questions please contact us. Thank you.

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